Job Description

Job Responsibilities:

• Contact customers via email and phone to schedule available orders using Excel reports and internal scheduling systems
• Research and resolve discrepancies between scheduled and non-scheduled orders
• Work with inventory control and other functional areas to ensure timely and accurate delivery of equipment to customers
• Coordinate installations with sales or account managers
• Use database and spreadsheet tools to analyze data and process workflows
• Pre-call customers to arrange deliveries, pick-ups, and relocations
• Print and review Ad Hoc Reports; print Bills of Lading (BOLs)
• Update delivery systems with scheduled dates and notes
• Send delivery notifications to Order Processing
• Update Oracle DFF notes, CC notes, and Zoom Screen
• Create manual orders in the delivery system when required
• Schedule orders in staging to meet cycle time requirements

Skills:

• Minimum one year of customer service experience (call center or office environment preferred)
• Proficiency in Microsoft Office, databases, and spreadsheets (strong Excel and data entry skills required)

Education/Experience:

• High school diploma required.

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