Job Description

Job Title

Health Information Management (HIM) Release Of Information Specialist (ROI Specialist)

Job Description

The Health Information Management (HIM) Release Of Information Specialist (ROI Specialist) is responsible for processing most release of medical information by examining electronic, patient portal, and paper based records to determine type of document, scope of authorization, and legality of release in a timely and efficient manner. At all times, the ROI Specialist must safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are compliant with federal and state privacy laws according to Community Medical Center's policies and procedures. Collects fees and reconciles cash drawer as appropriate.

Day-in-the-Life & Core Responsibilities

• Focus Area: Exclusively dedicated to the release of medical records, unlike the Clovis team which cross-trains across multiple functions.

• Core Tasks: Processing and releasing medical records for continuing care, billable correspondence, disability claims, patient requests, and outside facility requests.

• Team Structure: The downtown ROI team is larger, consisting of approximately 15 staff members (compared to 11 at Clovis). They do not perform chart prepping, scanning, or indexing; their sole focus is ROI.

Work Schedule & Logistics

• Location: This is based at our CRMC location.

• Business Hours: 8:00 AM – 4:30 PM (30-minute lunch).

Training

• Training is extensive, taking roughly 6 to 12 months for an employee to become fully proficient.

Qualifications

Education

• High School Diploma, High School Equivalency (HSE), or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required
• Successful completion of a college level course work, medical terminology course preferred

Experience

• 2 years of hospital clerical or general office experience required
• Computer literacy in Microsoft Office, Outlook, and basic typing skills required
• Previous Release of Information experience preferred
• Epic EHR experience is a major plus (used daily for chart analysis and provider communication).
• Highly detail-oriented, proactive, independent, and capable of taking the initiative to follow up on missing items without constant managerial oversight.

Disclaimers

• Pay ranges listed are an estimate and subject to change. • If any bonuses are noted, they are only applicable to external hires meeting criteria.

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