Job Description

Front Desk Receptionist

We are seeking a reliable and detail-oriented Front Desk / Patient Access Representative to join our ambulatory surgery center team. This role is essential in providing exceptional patient service while ensuring accurate registration, documentation, and financial processing.

Key Responsibilities:

• Greet patients and visitors in person and by phone in a professional and courteous manner
• Collect and verify patient identification and insurance information
• Ensure all required documentation and signatures are completed accurately
• Update patient accounts and enter demographic and financial information into the system
• Collect copayments and deductibles; issue receipts and record payments accurately
• Balance daily upfront collections and prepare deposits as needed
• Notify clinical staff when patients are ready to be taken back
• Prepare patient charts for upcoming procedures
• Maintain office supplies, receive deliveries, and manage incoming mail
• Protect patient confidentiality and comply with all privacy regulations
• Follow all center policies and procedures and report discrepancies as needed
• Attend required education and training sessions
• Perform other related duties as assigned

Qualifications:

• Strong customer service and communication skills
• Attention to detail and ability to multitask in a fast-paced environment
• Proficiency in Microsoft Excel and Outlook
• Reliable attendance and punctuality
• Prior healthcare or front desk experience preferred

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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