Job Description

Job Description

Job Description

QUALIFICATIONS:

Must be knowledgeable in Customer Service general office work, have proficient computer skills  

and type more than 45 words a minute.

POSITION SUMMARY:

Responsible for documentation and distribution of patient information to various department and agencies in regard to placement and financial status.  Provides information to visitors and vendors as needed.

Answers all calls properly and with courtesy

Directs all calls appropriately and timely.

Communicates messages to appropriate Dept. Directors and Key Senior Leadership.

Directs First Responders appropriately and responsibly.

Follows emergency procedures relating to use of Intercom System.

Monitors sign in and out protocols.

Monitors entrance to ensure no resident leaves the building.

Keeps reception area neat and organized

Performs light secretarial duties as assigned.

Provides visitors with visitor badge.

Monitors and logs in deliveries to reception area.

Assist with mail/distribution of mail as needed.

Follow all safety and security procedures with entrance doors.

Contacts administration department heads and senior leadership in a timely manner to inform of facility problem or emergency.

Notifies administration promptly of any department of health official visits.

Demonstrates courtesy to residents, visitors and co-workers. 

Demonstrates ability to work with others.

Demonstrates flexibility in assignment to fill residents/family needs.

Arrives and reports for work on time as scheduled on a consistent basis.

Adheres to dress code.

Acts in professional manner at al all times.

Knows and understand policy & procedures specific to abuse.

Knows responsibilities & procedure in emergencies in case of fire or evacuation.

Completes all required in- service and training for department.

Participates in facility C.Q.I. program.

Uses equipment according to facility policies and procedures.

Participates in safety rounds as required.

Demonstrate ability to handle stressful situations.

Must be able to understand and communicate the English language.

Must be able to cope with the mental and emotional stress of the position.

Must function independently, have flexibility, personal integrity & the ability to work effectively with residents, family members, personnel & support agencies.

Ability to relate and work with the physically and emotionally challenged resident.

Experience/qualifications:

• One or more years of experience as a Receptionist.
• High School deploma or above.
• Follow all safety and security procedures with entrance doors.
• Contacts administration department heads and senior leadership in a timely manner to inform of facility problem or emergency.
• Notifies administration promptly of any department of health official visits.
• Interact with client and facility staff with professionalism in all facets of customer service.
• Ensure facilities are operating according to procedure and compliance
• Demonstrates courtesy to residents, visitors, and co-workers. 
• Maintains residents’ confidentiality.
• Demonstrates ability to work with others.

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